Common Questions

We listen to our customers and prospects.

So we compiled this list of commonly asked questions (and questions we might be asked in the future) and our answers.

Email or call us to let us know if we missed any and we will add to this list.

Here are all the possible FAQs that you as a locksmith might have about using Locksmith Callbot

General Questions

What is Locksmith Callbot?

Locksmith Callbot is an all-in-one SaaS ("Systems-as-a-Service") software designed to automate and streamline key aspects of running a locksmith business, from customer service to marketing.

How can Locksmith Callbot help my locksmith business?

Locksmith Callbot helps you capture missed calls, automate reviews, manage customer interactions, and enhance online visibility, leading to more clients and increased revenue.

Is Locksmith Callbot suitable for small locksmith businesses?

Absolutely. Locksmith Callbot is tailored to meet the needs of both small and large locksmith businesses, helping you grow no matter your size.

What makes Locksmith Callbot different from other tools?

Unlike other tools, Locksmith Callbot offers ready-made systems that are specifically designed for locksmiths, requiring minimal setup and delivering immediate value.

What results can I expect from using your software?

Expect increased customer satisfaction, more online reviews, higher lead conversion, and overall business growth through automation and efficiency.

How can Locksmith Callbot help me with sales and marketing?

Locksmith Callbot can assist with marketing efforts by collecting customer data and generating insights on customer behavior.

This information can be used to create targeted marketing campaigns and personalized promotions.

Additionally, automated review requests and reputation management features can boost your online presence and attract more customers.

Will Locksmith Callbot replace the need for human staff in my business?

No. While automation handles routine tasks, it’s designed to enhance, not replace, the personal touch.

By freeing up time for your staff, automation allows them to focus on delivering personalized, high-quality service.

Customizable messages and personalized follow-ups ensure that customers still receive a warm and engaging experience.

Can Locksmith Callbot help me expand my business?

Yes, automation software can help you expand your business by improving efficiency, enhancing customer satisfaction, and increasing your capacity to handle more calls and appointments.

With streamlined operations and better resource allocation, you can take on more jobs, reach a wider audience, and ultimately grow your business.

Additionally, positive reviews and a strong online reputation attract new customers, further supporting business expansion.

Features and Functionality

What are the main features of Locksmith Callbot?

Our core features include Missed-Call Text-Back, AI Chat Widget, automated review management, SEO and social media automation, website hosting/CMS, and many more. You can read more here https://locksmithcallbot.com/features

How does the Missed-Call Text-Back feature work?

It automatically sends a text message to customers who call and can’t reach you, helping you capture leads that might otherwise be lost.

The automated SMS acknowledges the missed call and provides immediate assistance or information, such as a link to schedule a callback or contact details for urgent inquiries.

It can also be programmed to complete a back and forth simulated conversation gathering essential info that a screening call normally would.

This ensures that customers feel valued and attended to, even if their call wasn't answered immediately.

Call 1 866-738-0464 and hang up after one ring to see a live demo of this feature. Or read more here https://mctb.locksmithcallbot.com

Can Locksmith Callbot help me get more reviews on Google?

Yes, it automates the process of requesting and managing Google reviews, boosting your online reputation and local visibility.

How does the AI Chat Widget integrate with my website?

The AI Chat Widget can be easily added to your website, enabling 24/7 customer interaction and lead capture directly from your site. You don't have to do anything to set it up. We can do that for you.

Can I customize the AI chatbot responses?

Yes, you can customize responses to match your business’s tone and common customer inquiries, ensuring a personalized experience.

How does the automated reputation management system work?

Automated review and reputation management prompts customers to leave reviews after a service is provided.

It automatically requests reviews from customers post-service, helps manage feedback, and improves your online reputation with minimal effort.

Our AI sentiment-analysis tools can spot positive or negative reviews and reply to them accurately.

Positive feedback is highlighted, while negative feedback is addressed promptly... totally automated.

This helps maintain a stellar online reputation, encourages more customer reviews, and builds trust with potential clients.

A strong online reputation is crucial for attracting new business and retaining existing customers.

Watch this short explainer video and read more here https://rep.locksmithcallbot.com

Does Locksmith Callbot provide SEO and social media automation?

Yes, our software includes tools and paid add-on options to help improve your social media and SEO / organic search results. We can get you a massive and immediate SEO boost locally with our partner's (Yext) software at a reduced monthly subscription.

Can this software help with hiring and training new employees?

Yes, it offers systems to streamline the hiring process and train new employees efficiently, ensuring consistency and quality. We are still working on those features which should be introduced in Q2 or Q3 2025.

What kind of reporting and analytics does Locksmith Callbot offer?

The software provides detailed reports and analytics on customer interactions, lead generation, marketing performance, sales, and much more.

What is "inbound automation" and how does it work?

In short, it automates lead capturing, email marketing, and customer engagement, maximizing the odds of converting leads from site traffic and phone calls into loyal customers.

It handles incoming calls, messages, and emails efficiently, reducing the need for manual intervention.

It includes features like automated call routing, missed-call text-back, AI chat widgets, and automated review and reputation management.

The software ensures that calls are answered promptly, directs them to the appropriate person or department, and provides immediate assistance or information to customers, even when human operators are unavailable.

Can I manage multiple locations with Locksmith Callbot?

Not yet. Locksmith Callbot will eventually support multi-location management, allowing you to oversee and optimize operations across different sites from one platform.

How secure is the software?

We prioritize data security and comply with industry standards and regulations.

Please read our Privacy Policy to learn more about how we use, process, and store your data.

Can Locksmith Callbot help me handle customer service more efficiently?

Absolutely. It automates many customer service tasks, such as answering common questions and managing appointments, freeing up your time for more important tasks.

If you read through our Features list, you will see which ones can help you handle customer service tasks more efficiently. https://locksmithcallbot.com/features

How can I get customer feedback on the use of Locksmith Callbot in my business?

You can gather customer feedback through automated follow-up messages that prompt customers to share their experiences.

Additionally, monitoring reviews and ratings on your online platforms can provide insights into customer satisfaction.

Analyzing this feedback helps you understand how well Locksmith Callbot is being received and identify any areas for improvement.

Will Locksmith Callbot replace the need for human staff in my business?

No. Automation software is designed to complement, not replace, human staff.

While it handles routine and repetitive tasks, it allows your staff to focus on more customer-facing, complex, or value-added activities.

By automating call management, your team can provide better customer service and handle more critical issues that require personal attention.

How does Locksmith Callbot handle follow-ups and reminders?

Locksmith Callbot can automate follow-ups and reminders, ensuring that no customer is forgotten.

After an appointment or service call, the system can send follow-up messages to check on customer satisfaction and request reviews.

It can also send reminders for upcoming appointments or maintenance services, keeping customers informed and engaged.

How quickly can I expect to see results after implementing Locksmith Callbot's Missed-Call Text-Back feature?

Many businesses see immediate improvements in call handling efficiency and customer satisfaction after implementing Locksmith Callbot's Missed-Call Text-Back feature.

While the full benefits may take a few weeks to materialize, especially as staff adapt to new workflows, the reduction in missed calls and enhanced customer interactions are often noticeable right away.

Pricing and Subscriptions

What are the subscription plans available?

The only option right now is the Founding 50 for $2500/year (~50% discount)

Once we shift to full retail pricing, the plans will be:

Standard: $197/month or $1970/year
Professional: $297/month or $2970/year
Premium: $497/month or $4970/year

We can offer any one of our 3 core features for $97/month if you only want/need one.

Can I get a free trial?

Yes! You can test drive a few of our trial features for a free. And we even have a few you can have for free forever.

You can also get a $1 trial for one month, allowing you to explore almost all the features before committing.

Are there any setup fees?

Yes, for now while we are personally onboarding every new subscriber, there are one-time setup fees. They range from $250 - $2500 depending on what you need setup. In the future once we fully automate the onboarding process, then there will be no setup fees.

Are there any hidden costs?

Kinda. For our Founding 50 subscribers there are no "hidden costs" because we eat all the variable usage costs for all your features for life. $2500/year is the only cost you will see. If you want additional paid add-ons, those come with straight forward costs and nothing surprising or "hidden".

Can I cancel my subscription at any time?

Yes, you can cancel at any time with no penalties or additional fees. You will not retain any of your build if you cancel. You can keep the gifted website though if you are a Founding 50 subscriber.

Do you offer a refund policy or guarantee?

We offer a 60-day conditional satisfaction guarantee, with specific requirements that must be met for eligibility. Please read more on that here https://locksmithcallbot.com/guarantee.

Are there any long-term contracts?

The Founding 50 Offer is an annual subscription. You can cancel anytime and your subscription will not be renewed after you complete your year.

Once we move to full retail pricing, we will offer month-to-month subscriptions with no long-term commitments required.

Onboarding and Setup

How long does it take to set up Locksmith Callbot?

That depends on what you are setting up to start. Setup can be fully completed within a few days to a few weeks weeks, depending on your feature stack and your responsiveness during onboarding.

What information do I need to provide for onboarding?

You’ll need to provide business details, customer information, and specific goals to tailor the software to your needs. We have a detailed and simple Onboarding process that you can begin right after you sign up.

Will I get help with setting up the software?

Yes, we will setup your core features for you as well as your website creation.

Once you are operational you can operate your app backend yourself.

We have a ticket system right now for support and try to reply within 1-2 business days. But we will eventually have better support options as we grow.

We are also creating a detailed knowledge base that should be launched in Q1/Q2 2025.

What are the steps involved in the onboarding process?

The process includes account setup, system customization, data input, and an onboarding call to ensure everything is tailored to your business.

Can I get a demo of the software?

Yes, you can request a demo to see how Locksmith Callbot works and how it can benefit your business. Go here https://locksmithcallbot.com/demo

How soon can I start using the software after purchase?

You can start using Locksmith Callbot as soon as the onboarding process is complete and we have your app deployed in the field. That takes anywhere from a few days to a few weeks depending on how quickly you complete your onboarding and what features you are using.

Can I import my existing customer data into Locksmith Callbot?

Yes, you can import customer data to ensure a smooth transition and continuity of service. We have not perfected this yet, so it may come with limitations. You need to give us more details on what you want to import and have a call with one of our team members to determine if it is feasible at this time.

Support and Training

What kind of support do you offer?

Currently we only offer ticket support. Depending on your issue, we may reply to your support ticket via email, phone call, or Zoom call.

We are creating a knowledge base and training resources that should be available in the new year.

We focused on building a killer app first, and then building (and funding) our customer service department through our apps success.

Is there a customer support hotline I can call?

For our Founding 50 subscribers, yes, kind of. If you have any urgent issues or inquiries you can always call us during our business hours (9:00 - 5:00pm EST) at 1 (866) 738-0464.

Do you offer training on how to use Locksmith Callbot?

Not yet. We will eventually provide comprehensive training materials to ensure you’re competent, confident, and comfortable using our software.

will be a while before we have detailed training built out for all our many features. This is why we are launching with only 3 core features.

We will set them up for you as much as possible so you don't have to worry about learning new software before you see any real benefits.

What happens if I run into issues while using the software?

Our support team is available to help resolve any issues. We are keeping our software as simple as possible for us to deliver, and our Founding 50 subscribers to receive maximum value and bang for buck.

Do you have a knowledge base or help center?

Not yet. We are building a knowledge base with articles, tutorials, and FAQs to assist with common questions and tasks.

Can I schedule a one-on-one training session?

No. Outside of your Onboarding Call, and perhaps one more call to help you get onboarded if you still need it, we do not currently offer personalized training sessions to address specific needs or challenges.

What’s included in the onboarding call?

The Onboarding Call covers software setup, customization, and a walkthrough of key features to ensure you’re ready to use the system. "Laser coaching" will also be used in this Onboarding Call to help you with specific pain points and goals you listed in your Onboarding Form.

Compatibility and Integrations

Does Locksmith Callbot integrate with my existing systems?

Yes, Locksmith Callbot integrates with most major systems, including CRMs, for seamless operation. We are a fully self-contained system so you can get rid of most of your tech stack with our software. But if you want/need to keep all/some of your existing software systems, that is likely possible. We'd need to know more though. What systems would you need/want to keep and integrate with LC?

Can the software work with my current CRM?

Possibly. Many popular CRMs offer integration capabilities with our systems. But our system is also a powerful CRM that can easily replace any CRM you currently use.

This ensures seamless data flow between your call management system and your CRM, allowing you to maintain comprehensive customer profiles and streamline operations.

Check with your CRM to confirm compatibility with other systems via their API.

Does the chatbot integrate with social media platforms?

Yes, our AI Chat Bot can be integrated with your social media profiles for broader automated customer engagement. Currently, we offer integrations with Google Business Profile (GBP), Facebook, X, Instagram, LinkedIn, Tik Tok, Pinterest, and YouTube.

Is Locksmith Callbot compatible with mobile devices?

Yes, Locksmith Callbot is fully mobile-compatible, allowing you to manage your business on the go. All our websites are built to be "mobile first", which is what you want these days if you want to have a website people will actually use and that search engines will actually favor.

Can I use Locksmith Callbot on multiple devices?

Yes, you can access Locksmith Callbot from multiple devices, including desktops, tablets, and smartphones.

Miscellaneous

Can I customize the software to suit my specific needs?

Yes, Locksmith Callbot is highly customizable to fit your unique business requirements.

We are limiting the amount of customization users can do right now while we launch our core features in the market

But you will eventually be able to customize nearly everything you can imagine.

Let us know what you want to customize first and we will add it to our road map if it is not already on there.

How often are new features added?

To avoid "feature creep" and ensure our long-term viability and success, we are limiting the feature rollout until we reach certain business milestones.

We plan to regularly update the software with new features based on user feedback and industry trends.

Let us know what features you want that are not already listed on our Features Page https://locksmithcallbot.com/features

Will Locksmith Callbot grow with my business?

Yes, it’s designed to help you expand and scales easily with your business, offering features that support growth at every stage. Whether you have 1, 10, or 100 locksmiths working for you, our software and systems can help you create a true command center to work from and grow your business with.

What industries, other than locksmithing, can use this software?

While we have focused on the locksmith niche to enter the market, other service-based businesses can benefit from our automation features.

In the future, we plan to build a second, broader brand that can appeal to more than just locksmiths. Here's some trades and professional services our software can help: Junk removal, HVAC, Electricians, garage door repair, plumbing, appliance repair, carpet cleaning, air duct cleaning, alarm and security, chimney sweeps, computer repair, construction, handyman, window cleaning, landscaping, lawn care, maid and cleaning, moving, towing, pest control, pool services, snow removal, property maintenance, restoration, roofing, pressure washing, painting, etc.

Can I use Locksmith Callbot on multiple devices?

Yes, you can access Locksmith Callbot from multiple devices, including desktops, tablets, and smartphones.

Can I schedule a one-on-one training session?

What’s included in the onboarding call?

How might call automation affect my relationship with repeat customers?

Call automation can enhance your relationship with repeat customers by providing consistent and reliable service.

Features like automated follow-ups and personalized messages ensure that repeat customers feel valued and appreciated.

Additionally, efficient call handling and quick responses build trust and encourage customer loyalty.

Whenever they can't get you on the phone the first try, they will be pleased with how quickly you follow up with them, even if it is an automated message.

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